Mission Statement: Shared Services implementation will create highly trained staff who will provide financial services in an efficient and accurate manner, reducing administrative costs, minimizing redundancies and improving quality across campus.


The goals of University Shared Services are to:

  • Develop transaction experts which will result in higher accuracy, less rework and less risk.
  • Allow departments and faculty to focus on their mission and spend less time handling transactions.
  • Create dedicated customer representatives.
  • Provide improved knowledge and expertise to campus.
  • Ensure cross-training of staff and natural backup support.
  • Decrease errors and compliance risk.

Transactional services for University Shared Services include:

  • procurement card reconciliation
  • travel expense vouchers
  • procurement requisitions
  • ebuy requisitions
  • e-vouchers
  • cash deposits
  • request for travel
  • procurement card purchases

University Shared Services will be a virtual centralized department of transaction experts, with staff located close to their customers in colleges and units. University Shared Services will measure and monitor outcomes against FileKey Performance Indicators (KPIs)to ensure improved timeliness, quality and service.

Implementation timeline: 2015 - 2018


Services Provided



















University Shared Services Articles


Kathy Klump has worked with the Office of Research and Economic Development since the fall of 2011. to apply for a position in University Shared Services—a new unit providing financial transactional services...
Weston Marling, with Financial Shared Services, processes an order for Dental Assistant Lisa Harless. Photo by Sean Kelley.
As associate dean for finance and facilities at the University of Iowa College of Dentistry and Dental Clinics, Scott Arneson is responsible for the business and financial administration of...