To show verbal or nonverbal signs of interest.
To encourage the person to continue talking.
|Question||To ask the speaker questions.|
To gather more information.
To check out the accuracy of what you have heard.
|Restate||To repeat in your own words the main facts and issues.|
To show you have heard and understood.
To check the meaning and interpretation of what you have heard.
|Reflect||To feed back the emotional part of the message.|
To show you understand the feelings behind what is being expressed.
To help the person evaluate and understand his/her own feelings.
To pull together the important issues and feelings.
|Validate||To acknowledge a person's worth, effort and feelings.|
To recognize the value of the person's perspective and feelings.
To show appreciation for the speaker's efforts at communication.
Adapted from materials developed by the Community Boards Program, San Francisco, California.