Office Description

A description of the Office of the Ombudsperson is in the University of Iowa Operations Manual.  Our contact information is listed below.

University Ombudspersons


Cynthia Joyce was appointed to serve as University Ombudsperson on August 15, 2005.  She is full-time and is in the office Monday - Friday.


University Ombudsperson Cynthia Joyce


Professor Rachel Williams was appointed to serve as University Ombudsperson on July 1, 2018.  She is an Associate Professor with joint appointments in Gender, Women's and Sexuality Studies and in the School of Art and Art History.  She is half-time and is in the Ombuds Office Monday-Thursday.


Rachel Williams, University Ombudsperson


Kristal Gibson joined the office as a half-time Associate Ombudsperson on July 17, 2017.  She has extensive training in mediation and served as an investigator and adjudicator for Title IX cases at the University of Iowa. She is in the office Tuesday - Friday.  Kristal has been temporarily reassigned to the Dean of Students 10/7/19 through 2/29/20.


Photograph of Kristal Gibson, Associate Ombudsperson


All three ombudspersons are available to respond to concerns from or about staff, faculty and students.

Although you are welcome to stop by our office or contact us at your convenience, we encourage you to make an appointment so that we can ensure that someone is available to meet with you.  Appointments can be made by e-mail ( as well as by telephone (319-335-3608), and messages can be left on our voice mail after office hours or if no one is available to take your call immediately. Our Office Manager is Renée Sueppel, and she is available to schedule appointments and facilitate communication with the Ombudspersons.

Contact Us

Jefferson Building

Our new address is:

Third Floor Jefferson Building
129 E. Washington Street
Iowa City, IA  52242-1402

(319) 335-3608 (voice)
(319) 335-3071 (fax) 


How to Find Us



We are on the third floor of the Jefferson Building.  From the front door, walk down the hall towards the stairs.  Either take the stairs to the third floor or turn right and then left to access the elevator.  From the stairs or elevator, take a right to enter our suite.  Please go to Room 308 to check in.

Jefferson Building is on Washington Street at the corner of Dubuque Street.  The building entrance is between Herteen and Stocker Jewelers and Subway.  Here is a link to a map of campus, where you can search for Jefferson Building:

Jefferson Building


There are some metered parking spaces along Washington and Dubuque Streets.  There also are three public parking ramps nearby, including the Tower Place Ramp,  335 Iowa Avenue between Gilbert and Linn Streets; Dubuque Street Ramp, 220 S. Dubuque Street, at the corner of Burlington and Dubuque Streets; and the Capitol Street Ramp, 220 S. Clinton Street, at the corner of Clinton and Burlington Streets.